Here are the typical steps:
1. Customer selects pixels, confirms the order.
2. Customer buys pixels, transaction is approved and order is completed
3. Customer uploads their pixels
4. Admin approves pixels (Admin will get a notification by email about the pixels, and they can be approved from right from the email.)
5. Admin processes the image to publish the new pixels
If your user has problems with uploading the image, here is what you can do:
1. Check your 'Orders Waiting' list to ensure that the order was competed. Look at your 'Map Of Orders' to to help you locate the pixels if needed.
2. Log in to the user's account using the Admin password as the master password